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Troubleshooting

Common API errors

Quick fixes for the most common Kawaa API errors, 400, 401, 402, 403 and 429, with the cause of each and what to change.

Authentication errors

401 Unauthorized

Cause: Invalid or missing API key

Fix: Check your API key is correct and sent in the X-Api-Key header, or as a Bearer token in the Authorization header

403 Forbidden

Cause: One of several different refusals, named by error.code: the key is not scoped for this route (INSUFFICIENT_SCOPE), your plan does not include the feature (PLAN_UPGRADE_REQUIRED) or is at its limit for it (PLAN_LIMIT_EXCEEDED), or, in a browser, a dashboard sign-in was refused (CROSS_SITE_SESSION_REFUSED) because another website or a page other than the dashboard started the request, or because the request spends credits and was opened outside the dashboard, from a link in a mail app or Slack, a bookmark, or the address bar

Fix: Branch on error.code; only the two plan codes are fixed by upgrading. API authentication lists every 403 and its remedy

Request errors

400 Bad Request

Cause: Invalid email format, a missing or mistyped parameter, or a field the route does not accept

Fix: Read error.message, which names the field, and validate the email format before sending

Rate and quota errors

429 Too Many Requests

Cause: Rate limit exceeded

Fix: Implement backoff and retry, or upgrade plan

402 Payment Required

Cause: Out of credits (INSUFFICIENT_CREDITS), or the payment for a plan change did not go through (PAYMENT_REQUIRED): your card was declined, or your bank wants you to confirm the payment

Fix: For credits, buy a credit pack or upgrade. If your bank wants you to confirm the payment, choose Confirm payment on the billing page (the response's confirmation_url) and confirm it before the time the message names; your new plan starts once it is paid. For a declined card, update your payment method in Settings → Billing, then change plan again

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Email support@kawaa.com. If your question is about a bulk job, include its job ID from the dashboard.

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