Cancellation policy

How to cancel your Kawaa subscription, what happens to your access, credits and data afterwards, how reactivation works, and our refund policy.

How to cancel

1. Go to Settings → Billing
2. On the Overview tab, choose "Cancel subscription"
3. Confirm the cancellation

What happens after cancellation

• Access continues until end of billing period
• When the period ends, only the unused part of that period's plan credits is removed. Credits used during the period count against the plan credits first. Credits from credit packs and plan credits carried over from earlier periods stay on your account, and the Free plan's 100 credits are added
• No further charges will be made
• Account reverts to Free plan after period ends
• Your API keys are turned off when the account returns to Free. They are suspended, not deleted: resubscribe and the same keys work again, or create a new key in Settings → API keys to keep using the API on Free
• The Free plan does not include Email finder, Blacklist monitoring, DMARC/SPF/DKIM monitoring, Auto-clean lists, Data enrichment via API (name, gender) or Full audit logging. You lose whichever of these your plan had when the account returns to Free. The cancellation dialog lists them before you confirm
• Blacklist and DMARC monitors stay listed and you can delete them, but they are not checked and send no alerts until your plan includes monitoring again
• Unless Kawaa turned on white-label for your account separately, white-label sub-accounts end with the Enterprise plan: every sub-account's API key is refused once the plan ends, and credits left in sub-accounts cannot be moved until you have white-label access again. See White-label sub-accounts

Your data

• Cancelling does not close your account or delete its data
• You can export your data at any time
• To delete the account and its data, use Delete account in Settings → Profile, under Danger zone, once your billing period has ended. You confirm from an email, and the account is deleted 30 days later unless you cancel the request first

Reactivating your account

Changed your mind? You can reactivate at any time:

• Log in and choose a new plan
• Your settings are still there
• Your suspended API keys work again as soon as the new subscription is active, so there is nothing to recreate or redeploy. A key you revoked yourself stays revoked

Refunds

Payments are non-refundable, including subscription fees and credit packs, as set out in our Terms of service. Cancelling stops future charges, and your plan stays active until the end of the billing period you have paid for. Link, which sells Kawaa plans and credit packs, may refund a payment under its own terms, and you keep any right to cancel or to a refund that the law where you live gives you. If you think you were charged in error, contact support@kawaa.com.