How credits work

A fresh verification costs one credit and a cached result half a credit. How credits are used, allocated and tracked, and what happens when you run out.

Credit usage

• 1 credit = 1 email verification
• Credits are deducted when you submit a verification
• If a verification cannot be run on our side, its credits are refunded
• Cached results within 24 hours use 0.5 credits
• The verdict does not change the price: unknown, risky and catch_all results use 1 credit on single checks, MCP and bulk jobs alike. They are never answered from the cache, so the 0.5 rate never applies to them

Credit allocation

• On a paid plan, your plan's credits are added to your balance on each billing date
• Credits you have not used stay in your balance
• Credit packs you buy are added to the same balance and do not expire
• If your paid plan ends, the unused part of its last allowance is removed. Credits used since that allowance was added count against it first, and credits from credit packs and from earlier billing periods stay in your balance. See Cancellation policy
• Free-plan credits are a one-time grant and do not reset
• Upgrades take effect immediately
• On a team, each member has their own account, plan and credit balance. Credits are not shared between members, and the team owner's plan does not cover them
• Need more before your next billing date? Buy a credit pack from the Buy credits tab in Settings → Billing

Monitoring usage

Track your credit usage in the Dashboard:

• Real-time credit balance
• Usage graphs and trends
• Detailed usage history

Running out of credits

When credits are exhausted:

• API returns 402 Payment Required
• Nothing is charged automatically: requests are refused until you buy a credit pack or upgrade

Credit alerts

• We email you when your balance falls to 20% of your plan's credit allowance, at most once a week, and again when it drops below 1 credit, the price of a fresh check, at most once a day
• The same two events, credits.low and credits.exhausted, can be sent to a webhook
• The 20% threshold is fixed. Turn either email off in Settings → Notifications, or read your balance from the API to alert at your own threshold
• On a white-label sub-account, both alerts go to the reseller (the parent account), who also holds the notification settings; a sub-account has no Settings → Notifications page of its own
• A large batch can take a balance from above 20% straight to zero, so the only email you get may be the one saying you have run out