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Billing & account

How credits work

Understand how verification credits are used and tracked.

Credit usage

  • 1 credit = 1 email verification
  • Credits are deducted when you submit a verification
  • If a verification cannot be run on our side, its credits are refunded
  • Cached results within 24 hours use 0.5 credits

Credit allocation

  • On a paid plan, your plan's credits are added to your balance on each billing date
  • Credits you have not used stay in your balance
  • Credit packs you buy are added to the same balance
  • Free-plan credits are a one-time grant and do not reset
  • Upgrades take effect immediately
  • Need more before your next billing date? Buy a credit pack from the Buy credits tab in Settings → Billing

Monitoring usage

Track your credit usage in the Dashboard:

  • Real-time credit balance
  • Usage graphs and trends
  • Alerts when running low
  • Detailed usage history

Running out of credits

When credits are exhausted:

  • API returns 402 Payment Required
  • Nothing is charged automatically: requests are refused until you buy a credit pack or upgrade
  • Review low-credit alerts so you can top up before work is interrupted

Something wrong or missing here?

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Still need help?

Email support@kawaa.com. If your question is about a bulk job, include its job ID from the dashboard.

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